Meet the Team

Highly Trained and Experienced Team Members

Our team members have an average employment in Drs. Glenos and Hadgis' office of more than 13 years. This type of longevity results in an experienced staff with unparalleled understanding of the needs of our patients in terms of caring, gentleness, clinical skills, and customer service. The result is a more efficient and fun treatment experience. All of our clinical team members are Florida State Certified as Orthodontic Technicians. Our business team members have numerous certifications in their specialized areas of expertise in our office. We all stay abreast of the latest in technological advances and business, by regularly attending continuing education seminars and meetings, held during the annual Southern Society of Orthodontists and the American Association of Orthodontists conventions.

Business Team

Clinical Team



Carol Stern

Business/Financial Coordinator, Insurance Specialist

Carol has been working with Smiles by Glenos since 1998 and is responsible for all aspects of the business office. She joined Smiles by Glenos with 15 years of experience in the financial banking field. Taking care of your financial information, verifying and filing your insurance, and ensuring the entire office runs smoothly and efficiently is her specialty. She has expertise in insurance and billing to help you receive your maximum insurance benefits and aid with flex plans. Carol’s favorite aspect of orthodontics is watching how it builds self-esteem and confidence in patients. She loves seeing Dr. Glenos and Dr. Hadgis create beautiful smiles and watching the transformation of children from shy and unwilling to constant smiling and non-stop talking.

Carol is a native of Chicago and has lived in Saint Augustine since 1984. When not working, she enjoys spending time with family and friends, baking, going to the beach, the outdoors, and traveling.


Deana Hooper

Appointment Coordinator/ Certified Orthodontic Technician

Deana has been a part of Smiles by Glenos' team for almost 25 years: as his clinical coordinator and certified orthodontic technician for 20 years in the clinic, and in the business office for the past five years. She strives for her patients and parents experience with our office to go above and beyond their expectations. She always has a smile on her face to share with everyone in our office. She has experience creating beautiful smiles for many whom have returned to our office with their own children's orthodontic needs because of experiences and memories they have from our team. Deana enjoys relating the fact that dentists choose Dr. Glenos and Dr. Hadgis for their own and their family's orthodontic treatment, because of our excellent team and  quality of perfection.

Deana is a native of St. Augustine. In her personal life, she enjoys golf, running, volleyball, local arts, travel, spending time with her family, and rooting for the Gators and the Jags.


Jennifer McManaway

Treatment Coordinator/Patient Coordinator/Certified Orthodontic Technician

Jennifer moved to St. Augustine in 2012 after relocating from Oregon, and has been working in the field of orthodontics since 2003. She joined Smiles by Glenos in January 2014. As a treatment and patient coordinator, she assists with guiding patients and parents through the initial treatment evaluation process. Getting to know each patient and their family members is what she enjoys. Seeing patients get excited about starting treatment and watching their SMILE transform is what she loves!

In her spare time, Jennifer is a personal trainer and teaches fitness classes. She enjoys running, biking, Stand-Up Paddleboard (SUP), yoga, and outdoor activities with her husband Kenny and their dog.


Jacki McGregor

Patient Coordinator/Certified Orthodontic Technician

Jacki has 17 years of experience in the orthodontic and dental field, both in the business office and as a certified orthodontic technician. She loves everything about ortho! When she is not working, she likes spending time with friends, enjoying local music, boating, fishing, and taking her dog for walks on the beach.


Tiffany Paiva

Clinical Coordinator/ Certified Orthodontic Technician

Tiffany has been a part of the Smiles by Glenos team since 2001. She serves as clinical manager and has a major role in staff education, training, and expertly managing our clinic thus ensuring that the flow of patients from check-in to check-out is seamless. She enjoys working with patients and seeing their beautiful smiles transform.

When not at the office improving smiles, she is the Director for the Pedro Menendez High School Winterguard. You can usually find her at the high school football games on Friday nights along with many of our patients in the band or on the Winterguard team. She loves music and is a big sports fan. In her free time, she loves spending time with her husband Matt and her two beautiful daughters, Skylar and Tori, along with watching football and hockey. Her favorite teams are the Tampa Bay Lightning and the Florida Gators! GO GATORS!


Heather Harding

Certified Orthodontic Technician/ Orthodontic Laboratory Technician

Heather has more than nine years of experience in the orthodontic field and has been working with Smiles by Glenos for more than four years. She enjoys seeing the smiling faces of children and adults when they see their beautiful teeth after treatment is complete. Heather is also our laboratory technician for Smiles by Glenos and makes all of our retainers and appliances in our in-house laboratory.

Heather is originally from Vermont and moved to Florida in 1993. She enjoys many activities with her family such as kayaking, hunting, fishing, running, and reading.


Lisa Holstein

Certified Orthodontic Technician

Lisa was born and raised in St. Augustine. She has over seven years experience both in the clinic and the business office. She enjoys spending her free time with her family, especially her daughters, Vanessa and Amelia. Lisa also enjoys many outdoor activities, refinishing furniture, sewing and crocheting. The Florida Gators and the Atlanta Falcons are two teams that she loves to support!


Robyn McLain

Certified Orthodontic Technician

Robyn has been working with Dr. Glenos since 2007. She loves seeing the look on our patients' faces when they see their new smiles transform! She has seen patients go from being afraid to smile and covering their mouths, to not being able to stop showing their beautiful new smiles! Since our city has been voted one of the best to live in, it's only natural that our patients would be the best patients to work with!

Robyn is originally from North Carolina where she worked for four years in both a general dental and periodontal office. When not working, she spends time with her husband of fifteen years John, her two children Cole and Alayna, and working at her church. She loves gardening and going to the beach with her family.


Monique Corrigan

Certified Dental Assistant/Orthodontic Technician

Monique has been working with Dr. Glenos since 2011. In addition to working as an orthodontic technician, she works as a dental assistant at the Wildflower Dental Clinic and assists Dr. Glenos when he volunteers his time at the clinic.

In her free time, Monique enjoys volunteering at the Betty Griffin Thrift Shop, spending time on her farm with her animals, and spending quality time with her family.


Brianna Cox

Orthodontic Technician/ Pre-Dental Student

Brianna joined Dr. Glenos' clinical team in the summer of 2013. She loves making new connections with patients. You will most likely see Brianna working during the summer, winter break, and spring break. Brianna was Valedictorian in the class of 2013 at Allen D. Nease High School. She is currently a pre-dental student at the University of Central Florida, pursuing a Bachelor's degree in Biomedical Sciences with a minor in Entrepreneurship.

When she is not working or studying, she enjoys riding her bike, working with pottery, watching Netflix, and spending time with friends. She is also a proud member of UCF's Pre-Dental American Student Dental Association and the Burnett Honors College.